Privacy Policy

Effective Date: 18 April 2026
Last Updated: 18 April 2026

Healtour Solutions Pvt. Ltd. (“Healtour,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data and maintaining confidentiality.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, submit inquiries, upload medical records, or communicate with us through phone, email, WhatsApp, or other channels.

Healtour operates as a medical value travel facilitation platform. We assist patients in connecting with hospitals and coordinating non-clinical aspects of treatment. Healtour does not provide medical diagnosis, treatment, or medical advice. All clinical decisions are made solely by licensed doctors and healthcare providers.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Patients, attendants, or representatives submitting inquiries
• Individuals sharing medical records or treatment-related documents
• Users communicating with Healtour through digital or offline channels

This policy applies only to Healtour and not to third-party providers such as hospitals, doctors, travel agencies, or service partners.

2. Personal Data We Collect

A. Personal Information

• Name
• Phone number
• Email address
• WhatsApp number
• Country of residence
• Preferred contact method

B. Medical & Treatment Information

• Medical history shared by you
• Symptoms, diagnosis details
• Treatment requirements
• Reports (scans, prescriptions, lab reports, etc.)
• Hospital or treatment preferences

C. Communication Data

• Inquiry forms
• Emails and WhatsApp messages
• Call notes and support conversations

D. Technical Information

• IP address
• Browser and device type
• Pages visited
• Date and time of access
• Referral sources

E. Facilitation-Related Information

• Travel and accommodation preferences
• Appointment or treatment scheduling details
• Coordination and support records

3. How We Collect Data

We collect data:

• Directly from you via forms, uploads, calls, or messages
• From authorized representatives (family/guardian)
• From partner hospitals (for coordination purposes)
• Automatically through cookies and analytics tools

You are responsible for ensuring the information provided is accurate and authorized.

4. How We Use Your Data

We use your information to:

• Respond to inquiries and support requests
• Connect you with hospitals and healthcare providers
• Facilitate treatment coordination and communication
• Provide updates via phone, email, or WhatsApp
• Improve website performance and user experience
• Maintain internal records and service logs
• Comply with legal and regulatory requirements

5. Medical Facilitation Role

Healtour acts only as a facilitator between patients and healthcare providers.

We do not:

• Provide diagnosis
• Prescribe treatments
• Offer medical advice

All medical decisions are made exclusively by hospitals and licensed doctors.

6. Consent

By submitting your information, you consent to:

• Collection and processing of your data
• Sharing data with relevant hospitals for coordination

If you provide data on behalf of another person, you confirm you are authorized.

7. Sharing of Information

We may share your data with:

• Partner hospitals and doctors
• Service providers (IT, hosting, communication tools)
• Travel and support vendors (if required)
• Legal or regulatory authorities (when required)

We do not sell your personal data.

8. Cross-Border Data Handling

As part of medical travel facilitation, your data may be shared across countries for coordination with hospitals and service providers.

We ensure reasonable safeguards are followed.

9. Cookies & Analytics

We may use cookies or analytics tools to:

• Improve website performance
• Understand user behavior
• Enhance user experience

You can disable cookies in browser settings, though some features may not function properly.

10. Data Retention

We retain your data only as long as necessary for:

• Inquiry handling
• Treatment coordination
• Legal and compliance purposes
• Internal record keeping

Data is securely deleted or restricted when no longer required.

11. Data Security

We implement reasonable safeguards such as:

• Access controls
• Secure storage systems
• Monitoring and protection measures

However, no system is completely secure. Users should share information responsibly.

12. Data Breach Response

In case of a data breach:

• We will take necessary corrective actions
• Comply with legal reporting requirements (including CERT-In, if applicable)

13. Your Rights

You may:

• Request access to your data
• Request correction of incorrect data
• Request deletion (where applicable)
• Withdraw consent
• Raise privacy concerns

Requests will be handled as per applicable laws.

14. Withdrawal of Consent

You can withdraw consent anytime by contacting us.

Note: This may affect our ability to continue providing services.

15. Contact & Grievance

For any privacy-related queries:

Healtour Solutions Pvt. Ltd.
Hyderabad, Telangana, India
? Email: info@healtourin.com
? Phone: +91 92811 11724

16. Children’s Privacy

This website is not intended for independent use by minors.

Data related to children must be submitted only by a parent or guardian.

17. Third-Party Links

We are not responsible for third-party websites linked from our platform.

Users should review their privacy policies separately.

18. Policy Updates

We may update this Privacy Policy periodically.

Updated versions will be posted with a revised date.

19. Final Acknowledgment

By using this website, you agree to this Privacy Policy and the processing of your data as described.